Patient Education
Referral Guides
Honest, plain-language guides to how referral works. Each explains what the request should contain, how it is routed, who is responsible at each step, and what the referring clinician and the patient should expect to happen next.
All Guides
9 guides to referral, feedback and shared care
- What a Referral Is, and What It Is NotReferral Basics
- What a Referring Clinician Should SendWhat to Send
- Urgent and Routine Referral PathwaysUrgency and Triage
- What Happens After a ReferralThe Patient Journey
- Feedback to the Referring ClinicianClosing the Loop
- Shared Care: Who Remains ResponsibleShared Care
- Referring From Another Region or CountryCross-Border Referral
- Referring for a Second OpinionSecond Opinions
- When a Referral Is Redirected or DeclinedRouting Decisions
Refer with a clear question
If you are a clinician considering a referral, or a patient who has been referred, contact the team to discuss the pathway. We will tell you what information is needed, how urgency is judged, who will be responsible for which part of the care, and how the referring clinician will be kept informed.